Frecuent Questions

Esta entrada también está disponible en: Spanish

¿How long does your products warranty last?

All the products in www.canaryaloe.es have warranty.

The product expiry date varies form 1 to 2 years and a half.

As they are natural products with the exact quantity of preservative, the product will not present any Cosmetic Safety problem after a year has passed, but it starts to oxidize, changing its colour from a light colour to a darker yellow, even brown. If you detect a product in these conditions, you must know that it does not have any health risk, it is only the natural oxidation of Aloe Vera.

All the products have a label where the expiry date appears.

Working timetable

The company premises and fields of www.canaryaloe.es are in Fuerteventura, exactly in Tiscamanita.

What is the customer service timetable?

www.canaryaloe.es phone costumer service is from Monday to Friday, from 8 am to 5 pm

You can also contact us at any time by e-mail pedidos@canaryaloe.es and we will promptly reply.

Reimbursements

When a customer rejects a product for any reason, reimbursement will not be done until the product is sent back, is receipted at our storehouse and it is recorded.

The reimbursement can last 2 or 3 labour days after the order has been recorded and cancelled.

The reimbursement amount will be fully paid provided the product has been sent back.

I want to cancel my order

In order to cancel your order you can call our customer service (+34 717 717 480) from Monday to Friday from 8am to 15pm or send an e-mail, which will be promptly replied.

Changes in the order data

If, for any reason, once the order has been done, you want to change the delivery address, you must contact us quickly in writing by e-mail pedidos@canaryaloe.es or by telephone 717 717 480.

The address will not be modified once the order has left our stores.

Changes in the invoice details.

www.canaryaloe.es will send you an invoice after the order is placed.

If you want to change the data in your invoice, You must contact us in writing by e-mail pedidos@canaryaloe.es asking for the changes in the invoice and providing us with the new data.

Can I place an order without signing up?

Of course, you can place an order without signing up. However, we recommend you to sign up since it will make things easier in case you want to track your order or to contact us.

Do your invoices include VAT?

All the prices of the product have VAT included.

In our invoices the VAT of all the products are itemised

I do not remember my password. What can I do? 

If you have forgotten your password to access your profile in www.canaryaloe.es, do not worry, you can easily get a new one.

Log in “my account” and choose the option get a new password.

Our e-mail may be labelled as spam, so if you do not receive our e-mail in a reasonable time, please look at your spam folder.

How can I know that the product is in stock? In the description of the product we show the availability of the product. Not all the product has immediate availability. When a product is not temporarily available it means we do not have a date of receipt of the product in our storehouses. In the first case, you can place your order and we will send you a mail with the estimated delivery date as soon as we can.

How can I know if my order has been correctly placed?

There are two ways of checking if you order has been placed correctly:

  • In the last page of the order a number of order must appear
  • You will receive an e-mail of confirmation together with a dispatch note / invoice

I cannot finish the process of the order. What shall I do?

One of the most frequent mistakes is the way the VAT number or the Identity card number is written: the numbers and letters must be together with no space between them, for example:

  • Identity card number: 1234567X
  • VAT number: B1234567

It is a mandatory field! If it does not solve the problem, please contact the Customer Service

Will I receive a purchase invoice?

Of course, the purchase invoice will be sent to you by e-mail